Privacy Policy

At Senrie Zip, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Register for an account
Create or update your profile
Use our services to create or manage projects
Contact our support team
Subscribe to our newsletter

This may include:

Name and email address
Profile information (avatar, job title, company)
Payment information (processed securely through our payment providers)
Communication preferences

Automatically Collected Information

When you access our services, we automatically collect:

Device information (browser type, operating system, device identifiers)
Usage data (pages visited, features used, time spent)
Log data (IP address, access times, referring URLs)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Communicate with you about products, services, and events
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with our legal obligations

Service Providers: Third-party vendors who help us operate our platform (hosting, payment processing, analytics)
Business Partners: With your consent, to provide features or integrate with third-party services
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of company assets

We do NOT sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (TLS 1.3) and at rest (AES-256)
Regular security audits and penetration testing
Access controls and authentication requirements
Employee training on data protection
Incident response procedures

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time.

Data may be retained longer when required by law or for legitimate business purposes, such as:

Compliance with legal obligations
Resolution of disputes
Enforcement of our agreements

6. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate personal information
Deletion: Request deletion of your personal information
Data Portability: Request your data in a structured, commonly used format
Objection: Object to processing of your personal information
Restriction: Request restriction of processing
Withdrawal of Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@senrie.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Keep you logged in
Remember your preferences
Understand how you use our services
Improve our offerings
Deliver relevant advertising (with your consent)

You can control cookies through your browser settings or our Cookie Preferences Center. Note that disabling cookies may affect the functionality of our services.

8. Third-Party Services

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable law, including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Data Processing Agreements with all sub-processors
Adequacy decisions where available

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after such changes constitutes acceptance of the new policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@senrie.com
Data Protection Officer: dpo@senrie.com
Address: Senrie Zip, Inc., 548 Market St, Suite 36879, San Francisco, CA 94104

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing personal information includes:

Performance of a contract
Legitimate interests
Consent
Legal obligation

Our Data Protection Officer can be reached at dpo@senrie.com. You have the right to lodge a complaint with a supervisory authority in your country of residence.

CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Under these laws, California residents have the right to:

Know what personal information we collect
Request deletion of personal information
Opt-out of sale of personal information
Non-discrimination for exercising CCPA rights
Correct inaccurate personal information
Limit use and disclosure of sensitive personal information

We do not sell personal information as defined by the CCPA. To exercise your rights, contact us at privacy@senrie.com or use our Do Not Sell preference center.